1. Information We Collect
We may process the following categories of information:
- Basic contact information provided by users when contacting support.
- Operational commerce data required to manage listings, orders, and post-sale service.
- Technical and security data such as logs, request metadata, and error traces.
- OAuth tokens and permission scopes when account connections are authorized.
2. How We Use Information
- Operate and improve storefront and order workflows.
- Provide support, dispute handling, and customer service follow-up.
- Maintain platform security, fraud prevention, and access control.
- Comply with legal, tax, and regulatory obligations where applicable.
3. Data Sharing
We do not sell personal information. Data may be shared only with service providers and marketplaces strictly required to fulfill operations (for example, eBay APIs, payment systems, logistics, and hosting), or when legally required.
4. Data Retention and Security
- Data is retained only for operational, contractual, and compliance purposes.
- Access to sensitive data is restricted by authentication and role controls.
- Security controls include encryption in transit, audit logging, and periodic access review.
5. User Rights
Users may request access, correction, or deletion of personal information, subject to legal and contractual limits. Requests can be sent to the contacts below.
6. Contact
Privacy and data requests: contacto@vitrishop.store
Support: servicioalcliente@vitrishop.store
7. Policy Updates
We may update this policy to reflect legal, technical, or operational changes. The updated version will be published on this page with a revised effective date.